This privacy statement is with reference to GDPR (EU), POPIA (South Africa) and other privacy regulations in the country you reside in. In this privacy statement “product” refers to any of the following:
- Enrolment in an online course or programme, be it self-study or as part of a group or individual coaching services.
- Any online event, including live and pre-recorded sessions.
- Any physical product purchased from our shop.
- Any digital material whether you receive it by download or email.
1. What information do we collect and what do we do with it?
When you purchase any product(s) as described above, we collect the personal information you give us such as your name and email address.
Email marketing: we may send you emails about the product you purchased or registered for, as well as information about our site and related course(s), online events, registration, course content, your course progress or other updates. We may also use your email to inform you about changes to any product you have purchased; we may survey you about your usage, or collect your opinion.
2. How do you give consent?
When you provide us with personal information to become a learner on our site, make a purchase, or participate in a course or any online event, you imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do you withdraw consent?
If after you opt-in (i.e.purchase any product, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by mailing us at email@example.com
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4. Platforms where courses, webinars and all events are hosted
Our courses are hosted by ourselves and Thinkific Labs Inc. (“Thinkific”). They provide us with an online course creation platform that allows us to sell our product/services to you.
For the courses hosted by Thinkific, your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.
We use BigMarker, Zoom and Teams as a platform for our webinars and other online events. Whichever of these sites you register/enrol on, you will be offered the relevant privacy option.
If you make a purchase on our site, we use a third-party payment processor such as Stripe, PayPal or PayFast. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
6. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in South Africa and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
For more insight, you may also want to read:
- Zoom Privacy Statement
- PayPal Privacy Statement
When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.
Opting out: You can opt-out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.
We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
9. Web Analysis Tools
We may use web analysis tools that are built into the Productivity Pit Stop and our related websites to measure and collect anonymous session information.
10. Age of Consent
By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your state or province of residence.
If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
12. Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer, Gerrit Cloete, at firstname.lastname@example.org or by mail at
Box 60578, High Cape, Cape Town, 8001